FAQs
Can't find your question? Get in touch with our team HERE and we will get back to you as soon as possible.
How do I check the status of my order?
You will receive a receipt for your order immediately after you place it. Once your order has been shipped, you will receive a tracking number. You can use this number to check the status of your order on the Track Order page at any time.
Do you provide a quality guarantee for all the products being sold?
Yes, we offer a quality guarantee for all of our products. If you are not satisfied with the product or find any damages, please contact us immediately and we will do our best to address the issue and ensure your satisfaction.
How can I get in contact with you?
You can contact us by using our contact page HERE. You can also open a chat with us by clicking the chat box on the bottom right of the screen and let us know if you have any questions or concerns.
How long will it take to receive my order?
In most cases delivery takes up to 2 to 3 days. But coming up to Christmas they take MUCH longer so please order in advance.
How much does shipping cost?
We offer Royal Mail 48 for orders under 2kg in total (including Packaging) which is completely free! For orders over 2kg (including packaging) we charge £7.50 up to 30kg.
I never received my order, can you help?
Please get in touch with us using our contact us page here.
What is your return policy?
Please check our return/refund/exchange policy here.